Which of the following is NOT a factor affecting the conservation of a life insurance policy?

The factor that does not typically affect the conservation of a life insurance policy is pressure selling. Conservation refers to the strategies and practices aimed at retaining existing policyholders and their policies. Effective conservation relies on building strong relationships with customers and understanding their needs.

Pressure selling might actually have a negative effect on conservation, as it can lead to a perception of distrust or dissatisfaction among policyholders. When customers feel they are being pressured to buy or renew policies, they are more likely to question their relationship with the insurer and may ultimately decide to lapse or surrender their policy.

In contrast, policyholder loyalty, payment frequency, and customer service quality are all crucial elements that contribute to a policy's conservation. Strong loyalty among policyholders indicates that they are satisfied with the service and coverage, which helps retain the policy. The frequency of premium payments can also impact retention; for example, policies with more manageable payment schedules may reduce the likelihood of lapses. Additionally, high-quality customer service directly influences a policyholder's experience, promoting satisfaction and loyalty to the insurer, which enhances conservation efforts.